Q1: Are you a manufacturer or a trading company?
A: We are a professional cosmetics manufacturer providing product development, formulation, filling, packaging, quality control, and private label manufacturing services.

Q2: What types of products can you manufacture?
A: Our manufacturing range includes facial skincare, body care, hair care, sun care, eye care, and other personal care products. Please contact us if you would like to confirm whether a specific product is available.

Q3: Can customers visit your factory?
A: Yes. Customers are welcome to visit our factory, production lines, laboratory, quality control areas, warehouse, and packaging facilities by appointment.

Q4: Can you develop a customized formula for my brand?
A: Yes. Our R&D team can develop formulas based on your preferred ingredients, texture, fragrance, color, functions, target users, and price positioning.

Q5: Can I use one of your existing formulas?
A: Yes. We offer a selection of mature formulas that can help shorten product development time. Customers can also request adjustments to texture, fragrance, color, or ingredients.

Q6: Can you manufacture products based on my formula?
A: Yes. We can evaluate customer-provided formulas and determine whether they are suitable for production with our equipment and manufacturing processes. A confidentiality agreement can be signed when required.

Q7: How long does formula development take?
A: It generally takes 3–7 days, depending on the product type and the complexity of the formulation. We will provide a more accurate timeline once you share your product requirements.

Q8: What is the difference between OEM and ODM?
A: OEM manufacturing is based on the customer’s formula, specifications, or product concept. ODM service provides a more complete solution, including formula development, packaging selection, label support, production, and quality control.

Q9: Do you provide private label services?
A: Yes. We provide private label services for both new and established beauty brands, including formula selection, packaging sourcing, label support, filling, packaging, and mass production.

Q10: Can you help me start a new skincare brand?
A: Yes. We can support your project from the initial product concept to the finished product, including formula selection, samples, packaging, label information, production, and shipping preparation.

Q11: Can I customize the packaging and product design?
A: Yes. Bottles, jars, tubes, colors, surface finishes, labels, boxes, and other packaging elements can be customized according to your brand requirements and order quantity.

Q12: How do I start an OEM or ODM project?
A: Send us your product type, target market, expected functions, preferred ingredients, packaging requirements, estimated quantity, and target price. Our team will review the information and recommend a suitable solution.

Q13: Can I order samples before mass production?
A:  Yes. Samples are available for formula, texture, fragrance, color, packaging, and compatibility evaluation before the final production order is confirmed.

Q14: What is your minimum order quantity?
A: The MOQ depends on the product formula, packaging type, customization requirements, and production process. Stock packaging usually supports a lower MOQ than fully customized packaging.

Q15: What payment methods do you accept?
A: Common payment methods include T/T bank transfer, C/C cash prepayment, Western Unionand , PayPal、XT.

Q15: How do you control product quality?
A: Quality control covers raw material inspection, packaging inspection, formula confirmation, in-process checks, filling inspection, finished-product testing, and final packaging inspection.

Q16: What product testing can you provide?
A: Available testing may include stability testing, compatibility testing, microbiological testing, and other product-specific tests. Third-party testing can also be arranged when required.

Q17: Can you provide product documents?
A: Depending on the product and project, we can provide available documents such as ingredient lists, COA, MSDS, OTC, FDAtest reports, and other supporting information.

Q18: Can you support product registration in my country?
A: We can provide available manufacturing and product documents to support the customer’s registration process. Final registration requirements and approval are determined by the authorities in the destination market.

Q19: How long does mass production take?
A: For brand products, we usually have stock available for shipment within 1–5 days. For OEM products, production takes 25–35 days.

Q20: Can you source packaging for my products?
A: Yes. We can recommend and source bottles, jars, tubes, pumps, caps, labels, boxes, and other packaging materials based on your product and budget.

Q21: Can you arrange international shipping?
A: Yes. We can assist with international shipping by express, air, sea, or other available methods. Shipping options depend on the destination, order volume, delivery time, and product type.

Q22: What information should I provide before shipment?
A: Customers should confirm the consignee information, destination address, shipping method, labeling requirements, customs documentation, and any special import requirements.

Q23: What happens if there is a problem with my order?
A: Please contact us with the order number, product details, photos, videos, and quantity affected. Our team will review the issue and provide a reasonable solution based on the inspection results and agreed order terms.

Q24: Can you provide product white‑background images and videos?
A: Yes, we offer product images, videos and promotional posters for free.